How we collect, use, and protect your data

1. Introduction

GharSaDukan ("we", "our", "us") enables shop owners to create and manage their online stores. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you use our web and mobile experiences.

2. Information we collect

• Account data: Name, email address, password, and authentication identifiers required to create and secure your account.
• Store profile: Shop name, address, contact details, branding assets, catalog details, and pricing you provide while setting up and operating your store.
• Usage data: Device type, browser, IP address, access times, pages viewed, feature usage, and diagnostic events that help us improve reliability and performance.
• Transactional data: Orders, payments, and related records generated through your store (subject to your payment provider agreements).
• Cookies and similar technologies: Session cookies to keep you signed in, preferences cookies to remember settings, and analytics tools to understand product usage.

3. How we use your information

• Provide, operate, and maintain your store and seller dashboard.
• Authenticate logins, prevent fraud, and secure accounts.
• Process orders, payments, and fulfillment workflows you initiate.
• Improve product performance, reliability, and user experience.
• Provide customer support and communicate service updates.
• Comply with legal obligations and enforce our terms.

4. Legal bases for processing

We process personal data to perform our contract with you (account and store operations), based on your consent where required (certain cookies/communications), to pursue our legitimate interests (service improvement and security), and to meet legal obligations (compliance and record-keeping).

5. Sharing your information

• Service providers: Cloud hosting, analytics, authentication, and payment processors who act on our instructions under appropriate safeguards.
• Business operations: Professional advisors (legal, accounting, compliance) under confidentiality obligations.
• Legal requirements: If required by law, regulation, or to protect rights, safety, or integrity of our platform.
• Business transfers: In connection with a merger, acquisition, or asset sale, subject to continued protection of your data.

6. Data retention

We retain personal data for as long as your account remains active and as needed to operate your store. We may retain certain records to comply with legal, accounting, or reporting requirements. When data is no longer needed, we will delete or anonymize it.

7. Your rights

• Access, correct, or delete your personal information.
• Object to or restrict certain processing, where applicable.
• Withdraw consent where processing is based on consent (this does not affect processing prior to withdrawal).
• Port your data by requesting a copy in a structured, commonly used format.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

8. Security

We use technical and organizational measures such as encryption in transit, access controls, and monitoring to protect your data. No system is completely secure, so we encourage you to use strong passwords and enable available security features.

9. International data transfers

Your information may be processed on servers located in regions other than your own. Where required, we implement safeguards to protect your data during transfer, such as standard contractual clauses or similar mechanisms.

10. Children's data

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us data, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy to reflect product, legal, or regulatory changes. When we make material updates, we will post the new date above and, where appropriate, provide additional notice.

12. Contact us

If you have questions or requests about this Privacy Policy or our data practices, contact the GharSaDukan support team at support@gharsadukan.com.